01 — Business systems
Systems built from the ground up
CRM platforms and operations systems — architected, designed, and developed from scratch, not assembled from templates.
A complete CRM platform that manages the full sales cycle — from the first lead touch to the closed deal. Hakina is designed around simplicity and fast data entry: a practical tool for small and mid-sized companies instead of bloated enterprise systems. It ships with full Arabic and English support including complete RTL layouts, a four-level permission system, and per-client white-labeling of logo, colors, and product name.
Lead management
Track leads from intake to conversion, with flexible statuses and source attribution.
Customer management
Customer profiles with every linked deal and activity in one place.
Deals & sales
Pipeline tracking across five stages: New, Negotiation, Proposal, Won, Lost.
Activities & tasks
Calls, meetings, tasks, and notes — linked to the customer or the deal.
Analytics dashboard
Live statistics and advanced charts for team and sales performance.
White-label branding
Per-client customization of logo, colors, and product name.
- Full Arabic language and RTL support
- Four-level permission system (Owner / Management / Team Lead / Agent)
- Hierarchical team structure with scoped visibility per role
- Flexible, reorderable lead status pipelines
- Advanced dashboard with funnel and conversion tracking
- Individual performance reports with per-agent targets
- Advanced filtering and search in every module
- Live activity log with dynamic record linking
A single platform that runs an agency's entire operation — from leads and sales through project delivery and invoicing. Twelve integrated modules connect clients, projects, and tasks with proposals, contracts, and invoices, plus a support ticket system, internal messaging, a knowledge base, and financial reporting. Built for agencies juggling many clients and parallel projects who need full visibility over every detail.
Unified dashboard
Financial, client, and sales performance in one view.
Client management
Full client profiles with billing, shipping, and company details.
Project management
Projects linked to each client with status tracking.
Tasks
Create and assign team tasks with priorities, states, and deadlines.
Leads & sales
A complete sales funnel with lead-to-contract conversion tracking.
Proposals
Create and send professional proposals with acceptance tracking.
Contracts
Contracts from ready templates with dates and defined values.
Invoices & payments
Per-project invoicing with payments, dues, and overdue tracking.
Internal messaging
Direct communication between team members and clients in-platform.
Support tickets
Ticketing with priorities, departments, and file attachments.
Knowledge base
A resource library and how-to articles for clients and the team.
Reports
Detailed reporting on revenue, expenses, and overall performance.
- One platform for the agency's entire operation
- Multi-level permissions for team and clients
- Complete workflow: lead → contract → project → invoice
- Visual sales funnel with live conversion tracking
- Ready-made templates for contracts, proposals, and invoices
- Professional ticketing with categories and priorities
- Internal messaging and project-linked conversations
- Detailed financial and performance reporting
